|Learning Method at SpeakMandarin.com|
|1. What's the learning plan? Is it customized for me?
2. Should I use a web camera when I have the online Chinese classes?
3. How should I arrange my online Chinese classes time?
4. How can I type Chinese on a U.S. Keyboard?
5. How do I use "My Package" in my account?
6. What's the self-taught learning tool called Supermemo you offer? Is it useful for my Chinese study?
|The Price of the Courses to Learn Mandarin Chinese at SpeakMandarin.com|
|1. How do I pay my tuition fee?
2. How much does SpeakMandarin.com charge for the sessions?
3. What is the monthly package and how much is it?
4. Can I cancel my booked session? Is there any cancelation fee?
5. Is there any way for me to track my credit spending history?
6. Is there any discount for the courses?
7. If I introduce my friends to your company, do I receive a discount?
|Subscription Sharing Plan|
|1. What is the Subscription Sharing Plan?
2. Does my partner have to learn the same thing as me?
3. How much do you charge for the Subscription Sharing Plan?
4. Can you help me to find a partner to share my subscription?
5. What's the refund policy?
6. Is the Subscription Sharing Plan applicable to any package?
|How to Schedule a Session|
|1. Are the times displayed on the clock at the SpeakMandarin.com website and the "Schedule Column" my local time?
2. Can I take a trial session?
3. How should I book a session?
4. How do I book a session with a specific coach?
5. How far in advance do I need to book a session and how long is one session?
6. Is the time SpeakMandarin.com shows my local time?
|Start a Normal Session|
|1. How should I begin my session?
2. What should I do if there is no response when I click on "Enter the Classroom" and "Skype"?
3. Can I track my learning progress?
4. Can these sessions prepare me for a certification exam?
Students will get a free trial online Chinese session first. During this session, Chinese teacher will evaluate students' Chinese level and try to understand their learning objective. Then, the learning consultant will send a customized learning plan just as students' own level and requirements to them for free! Students will start their Chinese mandarin session according to this plan. Every student will have his own learning consultant who will keep track of his studying progress, check the status of their learning, and adjust the learning plan in time, if needed.
We only use the camera with the students who are less than 10 years old. For the adults we try to concentrate on the voice only aspect. When you study in our virtual classroom, you will find there is no difference than in a face-to-face classroom, and it is even more effective.
We strongly suggest that students have more than five Chinese classes in a week with some before-class preview and after-class review to get effective. Students will master the Chinese they learned through constant repeat and memorization. At the same time, students also can talk to our counselors, and they will suggest a study plan accordingly. One feature of our system is flexible which allow student change/cancel their booked sessions before session start with Refund Policy.
Regardless of whether you have a Windows or a Macintosh system, you can use your U.S. keyboard to type in Chinese Characters. Please refer to the following instructions:
There are two parts regarding "My Package." The first one is "Recommendation." It is used to view the courseware that a learning consultant has customized for each student, adapting to his own Chinese level and learning interest. The second one is "My favorites." It is a way for users to explore our library of courses and pick the ones they like most. If users would like to review one or even several courses in "My Favorites" during their upcoming session, simply select and add them to the note area when booking you next session.
Yes. SuperMemo is a method of computer-aided learning based on research into long-term memory. It provides the learner with an optimum plan of repetition while studying. Repetition is crucial to knowledge retention as it prevents forgetting. By analyzing the processes of retention and forgetting for each user individually, SuperMemo finds the optimum timing for reviewing the material. Each item of information is set with a unique pattern of repetition. With SuperMemo, you waste no time on repeating material you remember well. It is really helpful for your Chinese study since we said that the best way of learning a language is just to keep going. And, $49 for one year is a good profit with a very low cost. Please find more information from here.
You can pay for your tuition fee through paypal.com or just use a credit card. Please go to the Pricing page to check it out. Just follow the steps. If you have any questions, please do not hesitate to contact us at Support@speakmandarin.com or find us from Live Chat on the home page.
There are monthly subscription packages and normal sessions to choose from. Students need to purchase credits before they can have sessions: 100 credits for 50-min sessions. Monthly subscription packages are much more effective than flexible credits but have time limited. Please find more, detailed information from the Pricing page or contact us for any other requirements.
(1). Students can choose to take 1 session per day, or 3 sessions per day while taking a break other days, or any other way students would like to distribute their sessions. These packages are designed for the students who want to improve their Chinese level enormously in a short time. Please be aware that the subscription will be automatically effective at the beginning of each month period and will remain so until the end of the contract. The unit price of each session is as low as $9! Notes: The period is not a calendar month. It starts the day which you pay and will end in 30 days.
Yes, you can cancel your booked session as your own schedule.
Yes, you can find your credit spending history under "My Credits." It will automatically record all of the changes of your credits, categorized by events, including purchases, spending, bonuses, and refunds. You can log in to your personal account and then click on "My credits" to check them.
We will provide different discounts at different times. It will be very cost-efficient if you buy our sessions during the time a discounted time. If you are a registered user, you will receive our newsletters, which will send out discount information from time to time.
We greatly appreciate the fact that you would like to share our website with your friends. We will provide you with free trial sessions according to the amount your friends purchase, or you can choose to receive a discount on you next purchase.
You can choose to have a partner to share your subscription with just a little additional cost. You and your partner can choose to join the same session (i.e. 2 students are in the same classroom with 1 teacher, or 1-to-2 model), or take individual sessions independently as long as the number of the sessions is within the limit of your subscription.
We customize the learning for each student, including your learning partner. The two learners in the Subscription Sharing Plan are treated as independent learners. Each of you receives your own learning plan and learns at your own pace. However, if you choose to take the 1-to-2 sessions, it's the best to have a partner at the same level.
40% of the cost for one person package will be charged for the additional learner that will share your package.
Sorry, we're unable to match students at the moment. You will be responsible for finding your own partner and forming your own group.
We follow the Money-Back Guarantee practice for the Subscription Sharing Plan. The money-back guarantee is for first-time students only. As a first-time students, if you and your partners are not satisfied with our service, you can cancel your subscription any time within the first month, starting from the date of your first payment, not the date of your first class. You will only be charged for the first month's fee. We will refund you the remainder of your payment.
The Subscription Sharing Plan is not applicable to the Conversational Chinese Intensive Program and Chinese: Fast Track for Beginners Powered by Supermemo.com Package.
Yes, our system is able to detect your local time zone, as shown in your PC, automatically. Therefore, the time you see in the "Schedule Column" and the clock on our website should be the same as your PC.
Yes. After registration, you can try one Free Trial session with no further purchase obligation. If you have any questions, please contact us through Live Chat.
Booking sessions are very simple and can be done through our Scheduling, or you can choose the day you want from the calendar on the left hand column. Simply look over all of the available slots and choose one that fits your schedule. Once a session is booked, all you need is an internet connection and a headset with a microphone to take your lesson. Log in to SpeakMandarin.com ten minutes before your scheduled time and your coach will be waiting for you.
Go to www.speakmandarin.com, sign in and click on "Schedule." On the next page, please click on "View Time Slots by Coach;" and then click the coach's name to find their "Available Time." You can then book a session that matches both the coaches' schedule and your schedule.
Sessions have to be booked at least 12 hours ahead of the coaching time. Session lengths vary depending on the personal preferences of the student as well as the courses and any packages that have been pre-booked. Session times can range between 25 minutes and 50 minutes. The free trial session is 25 minutes long.
Yes, the time of sessions SpeakMandarin.com shows are your local time according to your computer. Please check it out after the webpage totally finished because get the time zone of your computer automatically still need several seconds. But please make sure the clock on the left always shows the correct time as your time zone. In the other words, you need to change the time of your computer when you travel to another time zone or choose the correct time zone under the clock to make sure you booked the correct sessions.
Once a session is booked, all you need is an internet connection and a headset with a microphone. Make sure that you have downloaded a flash player and installed everything that is needed to enter the classroom. Log in to SpeakMandarin.com ten minutes before your scheduled time and your coach will be waiting. Go to our Demo where you will find a guide for how to take a session. Just follow the steps, or go to the Support page where you can download the User-Guide.
Your system has been set up to block pop-ups. For Mac users, please open Safari -> Preference -> Security and uncheck "Block Pop-Up Windows" under "Web Content". For PC users, please click on Tools-> Pop-up blocker-> and Turn off Pop-Up-Blocker.
Yes. After each session, your coach will provide you with session notes in the feedback section of your SpeakMandarin.com account. It will cover what you have learned in that session. You also could print them as you want.
Yes, they can. The only simplified Chinese exam with international recognition in China is the HSK, which is the "Chinese Level Exam." We can make a customized study plan, where all of your sessions will be related to the HSK test to help you to pass it. Moreover, we can also help users to prepare for other examinations like SAP, AT or BCT and so on.